FAQ

<h1>Frequently Asked Questions</h1>

<h2>Who is Bubbachubs?</h2>
<p>Bubbachubs is a UK-based baby and toddler store offering carefully selected clothing, footwear, gifts and everyday essentials for babies and young children.</p>

<h2>Is Bubbachubs a UK company?</h2>
<p>Yes. Bubbachubs operates as a UK-based online retail business serving customers across the United Kingdom.</p>

<h2>What makes Bubbachubs different?</h2>
<p>Bubbachubs was created to offer parents a calmer and more thoughtful shopping experience for babies and toddlers — combining the choice of a larger children’s retailer with the warmth and care of an independent store.</p>

<h2>Are your products sourced from the UK?</h2>
<p>More than 75% of the Bubbachubs collection is sourced from trusted UK suppliers, helping provide a reliable and reassuring customer experience.</p>

<h2>Where does Bubbachubs fulfil orders from?</h2>
<p>Bubbachubs fulfils orders from UK-based stock and carefully selected suppliers, depending on the product. Fulfilment details are shown at checkout and confirmed after purchase.</p>

<h2>How long does delivery take?</h2>
<p>Delivery times vary by product. Estimated delivery times are displayed at checkout and confirmed after purchase. Tracking information is provided once an order has been dispatched.</p>

<h2>Do you offer free UK delivery?</h2>
<p>Yes. Bubbachubs offers free UK delivery on orders over £30.</p>

<h2>Can I track my Bubbachubs order?</h2>
<p>Yes. Tracking details are provided after dispatch and are available via confirmation emails and the Track Your Order page on the website.</p>

<h2>How do I track my order?</h2>
<p>You can track your order using your order number and email address on our Track Your Order page:</p>
<p><a href="https://bubbachubs.co.uk/apps/parcelpanel">Track Your Order</a></p>

<h2>What is your returns policy?</h2>
<p>Bubbachubs offers a 30-day returns policy. To be eligible for a return, items must be unused, in the same condition they were received, and in the original packaging.</p>

<h2>How do I request a return?</h2>
<p>You can request a return through your Bubbachubs customer account here:</p>
<p><a href="https://account.bubbachubs.co.uk">Start a Return</a></p>

<h2>When will I receive my refund?</h2>
<p>Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed back to your original payment method within 7 days.</p>

<h2>Are return shipping costs refundable?</h2>
<p>Return shipping costs are non-refundable unless the item is defective, damaged, or deemed not fit for purpose.</p>

<h2>Can sale items be refunded?</h2>
<p>Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.</p>

<h2>Are Bubbachubs products suitable for babies and toddlers?</h2>
<p>Bubbachubs selects products intended for babies, toddlers and young children. Relevant product information is provided on each product page. Customers should always follow any care and safety instructions included with their purchase.</p>

<h2>Do you sell baby and toddler footwear?</h2>
<p>Yes. Footwear is one of our key categories, including baby shoes, toddler shoes, pre-walkers, sandals, boots and everyday styles for growing little feet.</p>

<h2>How do I choose the correct shoe size?</h2>
<p>Please check the size guide on each footwear product page before ordering. We recommend measuring your child’s foot length and comparing it with the size guide, as children’s sizing can vary between styles.</p>

<h2>Do you sell baby gifts?</h2>
<p>Yes. Many Bubbachubs products are suitable for baby gifts, toddler gifts, baby showers, birthdays and everyday gifting.</p>

<h2>Tell me more about Bubbachubs customer reviews.</h2>
<p>Bubbachubs customer reviews are collected from verified customers and powered by Loox. Reviews can only be submitted after a genuine purchase.</p>

<h2>Why don’t I see Bubbachubs on Trustpilot?</h2>
<p>Bubbachubs does not currently use Trustpilot as a review platform. Customer feedback is collected directly from verified customers via Loox.</p>

<h2>How can I contact Bubbachubs?</h2>
<p>Customers can contact Bubbachubs using the contact options listed on the website, including website messaging and email.</p>

<h2>Does Bubbachubs use WhatsApp for customer updates?</h2>
<p>Yes. Where customers have opted in, Bubbachubs may use WhatsApp to provide order updates, shipping notifications and customer support.</p>